I'm Tyler. I fix
tech problems.
Local IT support for Fort Wayne and Northeast Indiana. In-home help, plain English, and honest recommendations.
Why local and personal matters
When you call a big company for tech support, you get whoever's available. They don't know you, they don't know your setup, and you're starting from scratch every single time. That's frustrating when you just want something to work.
With me, you get the same person every time. I keep notes on your setup, your preferences, and what we've worked on before. When you call, I already know what kind of computer you have, how your network is set up, and what we did last time. We pick up where we left off.
That's the difference between a service and a relationship. I'm not here for one transaction — I'm your ongoing tech guy. Something comes up six months from now? Call me. I'll remember.
How I work
I genuinely like solving problems. There's something satisfying about taking a computer that won't boot, or a WiFi network that keeps dropping, and making it work again. Even better when I can explain what went wrong so it actually makes sense.
I'll tell you what I'd actually do if it were my computer. Sometimes that means recommending you don't spend anything at all.
I think about people like my grandparents — people who don't understand tech and shouldn't have to. You don't need to know what's wrong before you call. You don't need to speak the language. Just tell me what's happening and I'll figure it out.
No jargon. No judgment. Just straightforward help from someone who lives down the road in Grabill.
What you can expect
Every visit, every call, every time.
On-site or remote
In-home and remote service throughout Fort Wayne, Grabill, and Northeast Indiana. Whatever works best for the situation.
Plain English
You don't have to know what's wrong. Just tell me what's happening. I'll figure out the rest and explain it so it makes sense.
Honest recommendations
I'll tell you what you actually need, not what makes me the most money. Sometimes that means recommending you don't spend anything at all.
Patient explanations
I'll take the time to make sure you understand what happened and how to avoid it in the future. No rushing, no condescension.
A real person answers
When you call or message, you're talking to me. Not a call center, not a ticketing system. Just me.
I keep notes
I remember your setup, your preferences, and your history. We never start from scratch. Call me anytime something comes up.
Tech problem? Let's talk.
Tell me what's going on and I'll let you know if I can help. No pressure, no obligation.