Hi, I'm Tyler Derouin.
I own Digital Linchpin — tech help for individuals and small businesses around Fort Wayne. I love helping people, I love technology, and I'm happiest doing both at once.
Friendly. Neighborhood. Tech Support.
Or is it “tech advisor”?
You can call it whatever you like. The idea is the same:I'm the person you call when technology starts costing you time, money, or peace of mind.
Is this email real? My phone says it hasn't backed up in 29 days — does that matter? I'm about to buy this; is it the right move?
At home
We've all had the technician who fixes the problem and leaves you in the dark, just hoping it holds. That's the antithesis of Digital Linchpin. When you let someone into your home, you deserve to understand what was done — and to trust that I care whether it lasts. The phone, the printer, the Wi-Fi: no question too big or too small.
For business
Maybe you don't need an IT person on staff. Maybe you're not big enough for an MSP contract, either. You still hit the same technology problems every business does — and they cost you resources that should be going into the work. I fill that gap: one dependable person who's there when you need them, straight with you about what's worth doing and what isn't, and treating your business and your money like they matter.
The best technology is the kind you never have to think about.
It usually starts with one thing
Most appointments start with one problem — a slow computer, Wi-Fi that drops every night. But that's rarely where it ends. While I'm there, I notice the other things: a setting that's quietly been making your day harder, the annoyance you've lived with so long you forgot it could be fixed, the thing you never thought to ask about. The problem you called about gets solved — and the few others I catch are usually what people remember.
How I got here
I spent seven years at Best Buy — hired as an advanced repair agent, and I worked my way up to in-home Home Theater and PC double agent, on jobs in hundreds of homes around Fort Wayne. One bit of Geek Squad culture stuck with me for good: you never say “I don't know,” you say “I'll find out.” But I was a troubleshooter long before any job. I built my first computer two decades ago, and figuring out why something won't work is just how I'm wired. Take the thing that's driving you crazy, make it work, and explain it so it makes sense — that's the part I love, and I don't stop until it's solved.
Why I started Digital Linchpin
We all hire people for the things we can't do ourselves — a plumber, an electrician, a handyman. Unless you've already got your person, it's a roll of the dice who shows up at your door. I started Digital Linchpin to be that person for technology: the one you'd want at your door, who treats your home, your business, and your money like they matter.
Tech problem? Let's talk.
Tell me what's going on and I'll let you know if I can help. No pressure, no obligation.