HomeComputer RepairServicesBlogAbout

Computer repair and setup

Computer Repair in Fort Wayne

I'm Tyler Derouin. I repair computers around Fort Wayne and Northeast Indiana. Laptops and desktops, Windows and Mac. Whether you have a new machine to set up, an old machine that has slowed down, pop-ups that you don't understand, or you just want to know how to use it better, I can help.

I offer on-site service in your home. I can help you remotely. Or you can drop the computer off with me in Grabill, Indiana for bench repairs. Call or text and tell me what it's doing, in your own words. Talking it through costs nothing, and I'll tell you whether it even needs a visit.

digital-linchpin.com/services/computing

Computer repair and setup

Computer Repair in Fort Wayne

I'm Tyler Derouin. I repair computers around Fort Wayne and Northeast Indiana. Laptops and desktops, Windows and Mac. Whether you have a new machine to set up, an old machine that has slowed down, pop-ups that you don't understand, or you just want to know how to use it better, I can help.

I offer on-site service in your home. I can help you remotely. Or you can drop the computer off with me in Grabill, Indiana for bench repairs. Call or text and tell me what it's doing, in your own words. Talking it through costs nothing, and I'll tell you whether it even needs a visit.

Notifications on your screen

Windows Updatenow
Last update did not complete
Restart to try again
Storagenow
Storage almost full
Performance may be affected
Device Securitynow
Protection has expired
Your device may be at risk
Mailnow
Final notice: $1,049.99 charge
Call now to cancel the renewal
Scroll

Some problems never pop up.

There are the problems you call me about, and then there are all the things happening that you don't notice: a computer that's out of date, malware that got installed two years ago, browser extensions redirecting your searches. While I'm working on what you called about, I'm looking for those too.

How I can help

I'll get it working, and I'll make sure you know how to use it.

Computer & laptop repair

Hardware, software, nightmare. I work on pretty much any computer you've got.

Windows · Mac · Desktops · Laptops · All-in-ones · Mini PCs

  • Slow computers
  • Won't turn on
  • Blue screens and crashes
  • Hardware repair: screens, keyboards, batteries, part swaps
Related

Security & protection

I make sure your protection is turned on, working, and that you understand it. If something has already gotten through, like a virus, a browser extension you didn't add, or a scam caller who got into your computer, I clean it up.

  • Pop-ups and a browser you didn't install
  • Virus removal
  • Computer cleanup
  • Unwanted remote access
  • Post-scam cleanup
Related
  • Password manager setup and training
  • Protection setup
  • Password resets
  • Data backup

Backup & data recovery

How are you taking care of your photos and files? Do you know if they're backed up? I can help you protect and manage your files, and if something goes wrong, I can help with that too.

Featured: Network attached storage (NAS)

  • Automatic backups
  • Cloud storage setup and training
  • Data rescue
  • Moving to a new computer
  • Help arranging a lab if a drive has failed
Related
  • File and photo organizing, set up and taught

Setup & upgrades

Whether you want a full custom build or just help choosing the right computer, I can take you from the first question to the day it's set up and working. And if upgrading yours is the smarter spend, I'll say so.

  • New device setup (computer, tablet, printer and more)
  • Help choosing a new device
  • Operating system installs
  • SSD and memory upgrades
Related

I also offer service tailored to seniors and the Plain community.

Click to find out more.

Start the process

The first step is free and only takes a few minutes.

Tell me what's going on and I'll tell you how I can help.

  1. You are here1

    Reach out

  2.  2

    Consultation

    Free consultation. We discuss your needs, your timeline, your budget, and I ask all the important questions along the way.

  3.  3

    Recommendations

    I make recommendations based on your needs and my experience.

  4. Resolved4

    Problem solved

    I fix it and make sure everything's working before I go, and you've got somebody to call next time.

How I work

More than computer repair

I'd like to be the partner who keeps all of your technology running.

Fixing what you called about is the baseline. What sets me apart is that while we're working on it, I'm keeping an eye on all the stuff you didn't call about, and on the ways I can make your technology work better for you. Here's an outline of an actual appointment, and all of the additional things we found along the way.

Tyler Derouin, Digital Linchpin
  1. The Wi-Fi was down completely.

    Her internet provider had sent her an eero to set up herself, and she'd done it. Everything she needed was there, just connected in the wrong order. I put it back together, got the network up, and went to the computer to check it.

  2. Then I found malware.

    I went through the programs, browsers, extensions and search engines on it, and removed anything suspicious. Then I checked for Windows updates.

  3. Windows hadn't had a security update in 10 months.

    It was Windows 10, and it had never been enrolled in Extended Security Updates. I enrolled it, and the updates started coming in.

  4. The printer said connected, but it was offline.

    After the updates I checked her devices. The printer had never been moved over to the new eero network, so I moved it over.

  5. Then the phone.

    She had duplicate apps and a notification bar so full she'd stopped looking at it. We cleared those out and checked the phone's overall health.

By the end of the appointment, her Wi-Fi was fixed, sure. But more importantly, she felt more confident with every piece of technology we touched along the way.

Tyler Derouin

Support that fits

Which way works best for you?

At your home (or business)

I know it takes a lot of trust to invite someone into your home and under the hood of your technology, and I take that very seriously. When you hire me, I'll treat your home, your devices and you with the utmost respect.

$100an hour, in-home

The first hour is charged in full because it covers my travel.

Remotely, with you at your desk

With your OK, I connect to your computer and we go through it together. It works well for software that's behaving badly, a question you've been meaning to ask, or a one-on-one training session.

$50an hour, remote

Billed in 30-minute blocks, so a quick fix can be as low as $25. You watch on your screen the whole time.

Dropped off at my home for bench work

Some repairs need time on the bench. You bring the computer to my home in Grabill, I work on it there, and I'll let you know when it's ready to pick up.

Priced per service, with a quote before I start.

Not sure which one fits? Call or text and I'll help you figure it out.(260) 668-2867

What people around Fort Wayne say

5.0 on Google

“Tyler Derouin of Digital Linchpin LLC is amazing! He has repaired all of the technical issues with our computers, TVs, Kindle and sound bar. When it comes to technology, I highly recommend Tyler for the job. He is so patient and we love the fact that he will come to our home!”

Sarah Trotter★★★★★Google review

“Tyler is very knowledgeable and was able to get all my devices back on line. He is very easy to talk to and understands older adults with limited knowledge of electronics. I would highly recommend his expertise.”

Nancy Borgmann★★★★★Google review

“Tyler is a refreshing combination of great customer service, professionalism, and expertise in his field! We took a chance from a social media inquiry and could not have been happier with the outcome. He was very responsive throughout the work, and explained everything he was planning on doing in a down to earth manner. He is one of those guys that, once you have experienced his work, you will use him for other projects without hesitation. Very impressed!!”

Niles Schwartz★★★★★Google review

“It was such a pleasure to work with Tyler. He helped me with my computer, printer and also helped me set up my TV. Being a baby boomer, it seems I lack technical knowledge that is needed for so many of today's devices. Tyler was polite and had a great sense of humor. Without a doubt I would give him a call again when needing technical help.”

Joan Corry★★★★★Google review

“What great service! Outstanding communication. Quick, reliable, thorough and very friendly. Great pricing. We are happy to have Tyler as our go-to guy for all things IT.”

Tim Tribbett★★★★★Google review

“Tyler is a great tech guy, especially for an old lady like me. He's kind and explains everything so I can understand.”

Deanna Wilkirson★★★★★Google review

“Tyler Derouin is, by far, the most informative and helpful computer adviser I know. He is knowledgeable and shares his expertise every time I have worked with him. He was my Geek Squad tech prior to opening his own business where he advised, researched and set up my computer system which is safe, easy to use and has given me peace of mind. He is also a gentlemen, easy to talk with and will help you in any way he can. Don't hesitate to contact him and help him grow his business. He is the "BEST"!!!!!”

Kathy Hoffman★★★★★Google review

“My business computer wouldn’t boot at a critical moment, and time was of the essence. After going through numerous troubleshooting steps, we determined we were nearly out of options, it was beginning to look like a tech would need to be on-site to further diagnose. Tyler continued to offer every solution he could think of and truly displayed what makes him a “Linchpin”. He didn't have same day availability so he actually called a local computer shop to see if someone could come to my business the same day (and even booked an appointment 2 hours later!) Although not typical, Tyler was willing to walk me through the process of disconnecting the front usb ports INSIDE of my PC and……Vioila! In under an hour, my system was back online— we were able to cancel the on-site visit, saving money, time and my sanity! It’s clear why he calls himself Digital Linchpin; he truly proved indispensable when I needed him most. Highly recommend!”

C E McIntire★★★★★Google review
1 / 1

Common questions

Pricing for my residential clients is simple: in-home support is $100 an hour, with a one-hour minimum, and travel within 45 miles of Grabill is included at no extra charge. After the first hour, I charge in 15-minute segments, so you're not paying for time you didn't use.

Remote support is simply $50 an hour, billed in 30-minute blocks. A quick fix that takes under 30 minutes is $25.

Bench work at my home in Grabill is typically a flat charge based on the service, and I'll tell you what it is before I start.

Business work is quoted per job. Please visit my business IT page for more information.

If you're not sure how a service or repair would be priced, reach out and I'll always give you my best estimate.

I'm a Grabill local, and I cover all of Fort Wayne. Travel is included anywhere within 45 miles of Grabill, which takes in New Haven, Leo, Huntertown, Auburn, Woodburn, Harlan, Angola and into Northwest Ohio. If you're farther out, I'll still come, with a mileage charge past 45 miles, so just reach out.

Usually I can get you an in-home appointment within a week. Between in-home and remote support, I have a few ways to help, and I try to be as flexible as I can with my clients' time. If you're in a hurry, always let me know. I'll work with you as much as I can to get it done in time and make sure you're happy with it. Remote support is usually the quickest way to fix something that can't wait.

Most of my in-home appointments take one to two hours. If you drop off a computer or device for bench work in Grabill, I can usually get it back to you in a couple of days, sometimes sooner. Ordering parts, a longer diagnostic or a big data transfer can add time. I'll always give you my best estimate for the work being done.

Yes, I offer both in-home and remote support, so you can get the right help when you need it. In-home is best when it helps for me to see the whole setup (the printer, the Wi-Fi, the cables) or when you'd rather just show me. In-home is also great for one-on-one training, if you just want to learn about your device or how to use it better. Remote is faster and cheaper for the everyday things: you can't log into your email, a printer Windows stopped recognizing, a slow or cluttered computer, software acting up, or a 'how do I…' question. And if it needs time on the bench, you can drop the computer off with me in Grabill. I'll tell you which one makes sense for what you're dealing with.

Usually, depending on the level of failure. If a computer won't turn on, I start with a diagnostic to find out why, and then I let you know what it would take to fix it. If it's not worth fixing, we can always talk about backing up the data from that machine before it's recycled.

Most of the time, yes. If it's semi-modern hardware from the last 10 years, it's certainly worth a conversation about what can be done to speed it up, whether that's refreshing the operating system and overall system health or upgrading the hardware. Sometimes a new or used computer can be very competitive with the cost of the repair, and rest assured, I consider that. I treat your money as if it were my own, and only recommend what makes economic sense.

Yes. A screen that says your computer is infected and gives you a number to call is usually just a web page holding onto your cursor. The question is what put it there: a browser you didn't mean to install, a website you once clicked 'Allow' on, or an extension that came along with something else. Sometimes it is a real infection, and I'll go through what's running and take off what shouldn't be there. If you already called the number and gave out card or bank details, call your bank first, then me.

Yes. I replace laptop screens, batteries and keyboards, and I'll confirm the cost of the part with you before I order it. If it needs board-level repair or soldering, I'll tell you at the consultation.

In many cases, yes. If the drive hasn't physically failed and isn't locked by encryption you don't have the key for (BitLocker without its recovery key, for example), I can usually pull your files off a computer that's failing in other ways. In some cases, I can try to restore files myself. If the drive itself has failed, it may need an independent lab, and I can either help arrange that or make a recommendation.

It depends on the age, the problem, and what you use it for. Sometimes an SSD upgrade and a cleanup can make a 5-year-old computer feel new again for $150-250*, way less than replacing it. Other times it simply doesn't make economic sense to upgrade a computer. I'll give you an honest answer either way, and I won't push you toward a new computer if yours can be fixed.

*RAM and SSD prices are moving a lot right now, so I'll confirm the cost for your machine before I buy any parts.

Almost anything can be fixed. The question is, is it worth fixing? I'll help you answer that question based on your needs and walk you through the process whichever way we decide. If we end up moving to a new machine, I'll help you figure out a replacement, and I can get your files and settings moved over so the new one feels just like home.

Most of the time. On a desktop, just about anything can be upgraded: the motherboard, processor, memory (RAM), storage, case, power supply and graphics card, plus extra fans or lighting. Laptops are more limited. There it's usually the storage (an SSD) and the memory. I look at the hardware that matters and tell you whether yours is worth upgrading before you buy a part.

Definitely! As a nerd, I'd always love to build you a custom computer that fits your needs perfectly. But I'm just as happy to help with a store-bought or online purchase. Either way, tell me what you'll use it for, the programs you use, a little about your old computer, and any brands you like or want to avoid. During the consultation, I'll interview you a bit, and we'll get you a computer that fits.

A quick call or text for basic advice on what to look for is free. If you'd like me involved through the whole process, even meeting you at a local store to look at computers in person, I'm happy to do that. Reach out for a custom quote on a full buying consultation, which can also include setting the new computer up and moving your files over.

If your computer can run Windows 11, my recommendation is to upgrade. If it can't, for example because the hardware isn't compatible, you'll need a solution so you're not stuck without security updates. Reach out and we can talk about your options. Extended Security Updates are currently set to end on October 12, 2027, and you'll need a solution in place by then to keep your computer secure.

Yes, I do both Mac and PC repair: desktops and laptops, new and old. If you already use a Mac, or you're switching to or from one, I can help make that transition easier, moving your files and photos over and showing you where things live on the new one.

Yes, and if you haven't upgraded your Wi-Fi in a few years, we should really talk about it. A lot of things can contribute to poor Wi-Fi, and it's important to know exactly what's causing it, so you can solve it without throwing money at the wrong thing. I've had so many clients call their internet provider about a poor connection, only to be sold a higher plan. There are two sides of the coin: range and speed. I can tell you what equipment you need to get Wi-Fi that covers your home or business, and what level of service I'd get if it were my own. It has its own page: Wi-Fi and networking.

Yes. If you're a business looking for IT assistance, I'd love to have a conversation. If you don't need a pricey monthly IT contract or an IT person on staff, that's where Digital Linchpin fits in, with things like the office Wi-Fi or the printer everyone shares. I quote all business work per job, so give me a call and tell me what's going on, and I'll put a quote together. Check out my business IT page for more information.

I don't do board-level repair or microsoldering, the component-level work on the motherboard itself. I do replace screens, batteries and keyboards. If soldering is what your machine needs, I'll tell you at the consultation rather than taking it apart to find out. Everything short of that, on Windows and Mac, laptops and desktops, is fair game.

Not sure what you need? Ask me.

I'm here to make your life with technology easier. You don't have to know if it's the hardware or the software, or whether your internet provider or your router is to blame. Call me and we'll figure it out together, with no hold music and no waiting three weeks for an appointment.

Where I work

I'm a Grabill local, and I cover all of Fort Wayne, the towns around it and into Northwest Ohio. Travel is included within 45 miles of Grabill; past that, I'll still come, with a mileage charge.